Hot Apple Forgiveness
In the world of business, especially in the service industry, it is very important to always keep the customer happy. Keeping this in mind I still find it odd what happens to me at McDonald's whenever they make a mistake.
I first noticed McDonald's "currency of apologies" back home in Canada. Their attempt to ease the pain of having to drive back to the restaurant and kick a little ass is to offer up one of their apple pies. First of all, I don't even like apple pies and second, they sell these pies at 2 for $1. Once I figure out that my inconvenience is only worth 50 cents to a multi-billion dollar company I just get infuriated even more.
When we come in and work overtime on Saturdays the boss will send one of us out to get breakfast, his treat. I'm usually the one who ends up going because I'm lucky enough to have a vehicle that hasn't been repossessed, a license that hasn't been taken away due to a DUI, and valid car insurance.
Anyway, for three weekends in a row I specifically asked for a receipt and never got one. The fourth weekend that I went to McDonald's I asked to see the manager and told her of my situation and to my surprise..... she gave me two apple pies to make up for the fact that my boss can't deduct the last three meals he bought there adding up to about $100. Ugh.
It seems no matter what the customer complaint is the first they reach for is the hot apple pie. This type of thing should be carried over to the rest of world so we can live in peace and harmony. Imagine cutting some guy off on the highway and in a fit of rage he is about to start practicing for the home run derby on the back of your head with a four pronged tire iron. "Wait, wait waaaaaaaiiiit a minute man!!! I'm sorry! Here, have some apple pie".
Would the American classic be able to sooth over any situation?
"Honey I have a confession to make. I've been sleeping with my secretary while working late at work.......... but I brought you some pie"
"WHAT?? You low down dirty son-of-a.... DAMN that smells good!!!"
The grocery stores would have to open up a brand new cashier lines just for this purpose alone. So on top of the regular lines, the "cash only" lines, and the "express 10 items or less" line... you'd now find the "What the hell were you thinking??" line. I'm sure it would be mostly used by men trying to get back on the good side of their wives or girlfriends, standing in line with bags full of apples and packages of Betty Crocker Instant Pie Crusts. They'd talk to each other like they were prison mates too. "What are in for?"
"Forgot our anniversary...... you?"
"Fell asleep during her mother's funeral"
"Ouch, better pick up a can of whip cream too"
I first noticed McDonald's "currency of apologies" back home in Canada. Their attempt to ease the pain of having to drive back to the restaurant and kick a little ass is to offer up one of their apple pies. First of all, I don't even like apple pies and second, they sell these pies at 2 for $1. Once I figure out that my inconvenience is only worth 50 cents to a multi-billion dollar company I just get infuriated even more.
When we come in and work overtime on Saturdays the boss will send one of us out to get breakfast, his treat. I'm usually the one who ends up going because I'm lucky enough to have a vehicle that hasn't been repossessed, a license that hasn't been taken away due to a DUI, and valid car insurance.
Anyway, for three weekends in a row I specifically asked for a receipt and never got one. The fourth weekend that I went to McDonald's I asked to see the manager and told her of my situation and to my surprise..... she gave me two apple pies to make up for the fact that my boss can't deduct the last three meals he bought there adding up to about $100. Ugh.
It seems no matter what the customer complaint is the first they reach for is the hot apple pie. This type of thing should be carried over to the rest of world so we can live in peace and harmony. Imagine cutting some guy off on the highway and in a fit of rage he is about to start practicing for the home run derby on the back of your head with a four pronged tire iron. "Wait, wait waaaaaaaiiiit a minute man!!! I'm sorry! Here, have some apple pie".
Would the American classic be able to sooth over any situation?
"Honey I have a confession to make. I've been sleeping with my secretary while working late at work.......... but I brought you some pie"
"WHAT?? You low down dirty son-of-a.... DAMN that smells good!!!"
The grocery stores would have to open up a brand new cashier lines just for this purpose alone. So on top of the regular lines, the "cash only" lines, and the "express 10 items or less" line... you'd now find the "What the hell were you thinking??" line. I'm sure it would be mostly used by men trying to get back on the good side of their wives or girlfriends, standing in line with bags full of apples and packages of Betty Crocker Instant Pie Crusts. They'd talk to each other like they were prison mates too. "What are in for?"
"Forgot our anniversary...... you?"
"Fell asleep during her mother's funeral"
"Ouch, better pick up a can of whip cream too"
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